Deposit policy
Every booking needs a nonrefundable deposit
Before we drive out, we ask for a deposit of half the job, whether that’s a diagnostic or a repair. It’s paid by Interac e-Transfer and it’s part of your job’s price, so it isn’t an extra fee. Once it’s sent it can’t be refunded, so please check the time works for you before you book.
The exact amount depends on the job and where you are. A bigger repair or a longer drive means a bigger deposit, and we’ll always tell you the number when we quote you, before you send anything.
Here’s why we ask. We’re a mobile shop, so when we book you in we hold that time just for you. We often pick up your parts before we head out, and some drives take us an hour or more each way. If a booking falls through at the last minute, we usually can’t fill that time or return those parts, so the deposit is what lets us keep coming to you.
Any questions about it, just ask when you call or text and we’ll walk you through it.